Warranty and returns

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing on this website limits, excludes or modifies those rights. Any warranty BAYU Australia offers is in addition to them, not instead of them.

The BAYU warranty

BAYU Australia's warranty terms for Australian customers are still being confirmed and are not published yet. Any warranty BAYU Australia offers will be in addition to your Australian Consumer Law rights and will never reduce or replace them.

A written warranty against defects must set out who provides it, how to claim, what the supplier will do and who bears the cost of claiming. The complete BAYU Australia warranty terms will be published here before purchasing is enabled on this site.

Returns and refunds

If a product has a problem, your Australian Consumer Law rights above apply, and we will work with you to repair, replace or refund it according to those rights.

BAYU Australia has not yet set a separate change-of-mind returns policy. Where one is offered, it will be published here and it will be additional to your statutory rights.

Current status

No products are offered for sale on this site yet. Prices and product information are published for information while checkout, shipping and tax are being finalised. If you have a question about a product or about your rights, please contact us.